At The Pet Loom Store, we connect you with trusted suppliers to provide the best for your pets. Since we operate as a marketplace, all return and exchange requests are coordinated directly with the respective supplier.

Return & Exchange Window:

• You may request a return or exchange within 7 days of receiving your order.

• All requests are subject to the approval of the supplier.

How it Works:

1. Contact The Pet Loom Store Support Team with your order number and the reason for return.

2. We will forward your request to the relevant supplier.

3. The supplier will review the request and confirm if the item is eligible for return or exchange.

4. If approved, you will receive instructions for returning the item.

Important Notes:

• Items must be unused, in original packaging, and in sellable condition.

• Non-returnable items typically include: perishable goods (food, treats), hygiene items, and personalized or custom-made products.

• The approval of any return or refund is subject to the supplier’s policy.

Return Shipping:

• If the return is approved, the customer may be responsible for the return shipping costs unless the product was incorrect or defective.

We are committed to helping you resolve return requests in a smooth and fair manner. For assistance, please contact us at support@thepetloom.com